Describe what happens
Include the room, product model, software version if known and the action that fails. Tell us what still works and whether the problem affects every user.
Support
Give us the details that help us help you.
Contact our Houten team about your AV setup, a product question or an existing project. The applicable support arrangements depend on your quotation or agreement.
Prepare your support enquiry
Keep the system identifiable
Have your order or project reference ready. A photo of connections can help, but remove passwords, confidential content and personal information before sending it.
Agree the next step
We discuss the issue and the relevant support route. Remote assistance, a visit and a return are different services; scope and costs are confirmed where applicable.